Please read these Terms of Service ("Terms") carefully before using the yourcleaningguru.com website ("Website") or booking any cleaning services ("Services") offered by Cleaning Gurus ("us", "we", or "our").

Your access to and use of the Website and our Services is conditioned upon your acceptance of and compliance with these Terms. By accessing or using the Website and/or our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Website or use our Services.

Eligibility

If you are a Your Cleaning Guru LLC potential customer or current customer or previous customer, or just visiting our website, these terms of service apply to you.

By using our Website and Services, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

Terms of Service

The Terms of Service is a referral agreement made between Cleaning Gurus Referral Agency and the client. Cleaning Gurus Referral Agency is an Employment Agency/Domestic Referral Agency in the business of assisting clients seeking House Cleaners and other independent Service Providers and recruiting and registering qualified professionals/domestic workers for job referrals.

Client has requested Agency's services to identify potential domestic workers to provide housekeeping services to Client in Client's home.

The parties hereby agree as follows:

1. Referral Service

Cleaning Gurus Referral Agency's role is to recruit and retain independent domestic workers. All Service Providers undergo an interview with the Agency. The agency will ask questions regarding the work skill and availability of the service provider.

2. Payment

Payment is due at the time service is scheduled. Client may provide Agency with a valid credit card to keep on file for billing. Client is responsible for and agrees to pay Agency for the full cost of Client's requested services. The referral fee charged by Agency for its services shall be reasonable, negotiable and based on a fixed percentage of the service cost per the Agency's established fee schedule. Without exception there are no refunds for the cleaning service.

3. Cancellation

Failure to notify Agency twenty-four (24) hours in advance of cancellation of any requested service will result in a $50 fee charged for the scheduled visit. There are no refunds for the cancellation charge unless the client has been excused by the agency of the $50 fee due to an emergency considered valid by Cleaning Gurus Referral Agency.

4. Lock Out or No-Show

It is the responsibility of Client to ensure access for cleaning. If Client is not available or other access arrangements have not been made and the Service Provider is unable to enter, there will be a $50 lock-out charge. There are no refunds for the lock out charge unless the client has been excused by the agency of the $50 fee due to an emergency considered valid by Cleaning Gurus Referral Agency.

5. Service Provider Performance

For quality assurance, a "walk-through" or inspection is required at the completion of service. The service provider must be contacted on the worksite after completion of the service if the client is not entirely satisfied with the housekeeping work that was performed.

6. Direct Hiring Prohibited

Client agrees not to directly engage the services of any referred Service Provider during the term of this Agreement and for a period of nine (9) months after termination of services without informing Agency of the scheduled services. Should services commence or additional services be provided without informing Agency, Client agrees to pay Agency $5,000 as a finder's fee.

7. Performance of Services

The Service Provider represents that he/she possesses the qualifications, ability and experience to perform all services requested by and rendered to Client without the advice, control or supervision of Agency. The Service Provider shall be solely responsible for satisfactory performance of services to be rendered to Client. In the event Client communicates a complaint regarding the quality of services rendered or work performed, breakage, theft, or any other problem occurring while the Service Provider rendered service, it is the sole responsibility of the Service Provider to resolve the problem directly with Client. If any such complaints or concerns are received by Agency, Agency agrees to promptly inform the Service Provider so he or she may resolve the matter directly with Client. Agency shall not be liable, and Client agrees to indemnify Agency from and against any claims, losses, costs, fees, liabilities, damages, or other injuries that arise as a result of the Service Provider's actions or unsatisfactory performance. Without exception there are no refunds for the cleaning service.

8. Independent Domestic Worker

Agency is not the employer of the domestic worker referred to Client. Client acknowledges that she or he may have employer responsibilities depending upon the nature of the professional relationship established with the referred Service Provider and thus, may be liable for payment of State and/or Federal employment taxes incurred during and throughout the course of the engagement. In addition, Client acknowledges that Agency shall not be liable, and Client agrees to indemnify Agency from and against any claims, losses, costs, fees, liabilities, damages, or injuries arising out of Client's failure to pay any such taxes.

9. Acceptance of Terms

Client understands and agrees that Client's engagement or utilization of the services of a Service Provider referred by Agency will constitute Client's acceptance of the terms and conditions of this Agreement even if Client does not return this executed Agreement to Agency.

10. Termination

Client reserves the right to replace or terminate the Service Provider for any reason.

11. Attorney's Fees

Client agrees to pay all reasonable costs, including, but not limited to, attorney's fees incurred by the Agency to enforce any provision in this Agreement.

12. Governing Law/Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of The State of North Carolina. Any action or proceeding commenced regarding this Agreement or the subjects herein shall be brought in Wake County, North Carolina.

13. Consent for Use of Electronic Signatures

This Agreement may be executed by original, facsimile, and electronic signatures, each of which when affixed shall be deemed to be an original that is enforceable against the executing party. The customer may log in to the company website and choose whether to accept or reject this agreement at any time.

14. Service Fee

No Service fee will be charged for bookings.

15. Refund Policy

Without exception there are no refunds for the cleaning service. In the event the signed customer claims a chargeback on their credit or debit card for the services that were provided by Cleaning Gurus, and the card issuer determines that the customer has committed fraud by requesting a charge back, the signed customer shall pay Liquidated Damages to the Agency at the amount of $750.00 in addition to the cost of service per occurrence.

16. Background Check Request Clause for Client Agreement

Client may request a background check for any service provider Agency refers to Client. To ensure FCRA compliance, it is Agency's policy to provide Clients with an attestation of completion of background check pursuant to Client's requirements, but not the actual results. Client agrees to comply with applicable law related to background checks, reports, and any action taken.

17. Privacy Policy

We will only share your personal information with third parties if it is necessary to provide our cleaning services or if we are required to do so by law. We may share your information with the following third parties: Our independent domestic referrals, Our payment processing partners, and other service providing software partners. Digital photographs may be taken on scene for internal records or posted on social media in order to attract new customers and spread the "Cleaning Gurus Spirit." Furthermore, we respect your privacy and will not share any of your private information publicly without your consent.

18. Opt In for SMS

When receiving SMS messages from Cleaning Gurus or from any of our toll free numbers, Msg & data rates may apply. For help, contact Jack@YourCleaningGuru.com. When receiving incoming messages, you may opt out by replying "Stop."

Waiver of Liability and Hold Harmless Agreement

I, the customer who electronically signed, hereby acknowledge and agree to the following: The Coronavirus ("COVID-19") pandemic is a present risk to human health. COVID-19 is highly contagious and has a mortality rate potentially greater than the flu. COVID-19 can spread easily and exponentially. While people of all ages are at risk of catching COVID-19, persons especially at risk are those with compromised immune systems and the elderly. Persons over 65 years of age may be at particular risk as well. I acknowledge and understand that the circumstances regarding COVID-19 are changing from day to day and that, accordingly, the CDC guidelines are regularly modified and updated and I accept full responsibility for familiarizing myself with the most recent updates.

Notwithstanding the risks associated with COVID-19, which I readily acknowledge, that I am receiving a referral from Cleaning Gurus Referral Agency. I also understand that the referral is an independent service provider.

I shall indemnify, defend, and hold harmless the RELEASEES from and against any and all claims, demands, suits, judgments, losses, or expenses of any nature whatsoever arising from or out of, or relating to, directly or indirectly, my potential and/or actual exposure to COVID-19. I declare that I agree to take all recommended and reasonable actions to protect myself and others from exposure to COVID-19, and that I assume the risk of contracting or spreading COVID-19, as applicable.

It is my express intent that this Waiver and Hold Harmless Agreement shall bind any assigns and representatives, and shall be deemed as a RELEASE, WAIVER, DISCHARGE, AND COVENANT NOT TO SUE the above-named RELEASEES. This Agreement and the provisions contained herein shall be construed, interpreted, and controlled according to the laws of the State of Florida.

I HEREBY KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL OF ANY DISPUTE ARISING IN CONNECTION WITH THIS AGREEMENT

Most discounts are for Deep Clean or First Time Cleaning only. Discounts may be used only 1 time. IN SIGNING THIS AGREEMENT, I ACKNOWLEDGE AND REPRESENT THAT I have read the foregoing Waiver of Liability and Hold Harmless Agreement, understand it, and sign it voluntarily as my own free act and deed; no oral representations, statements, or inducements, apart from the foregoing written agreement, have been made to me; I am at least eighteen (18) years of age and fully competent; and I execute this Agreement for full, adequate and complete consideration fully intending to be bound by it.

Terms may change without notice.

Booking and Cancellation Policy

To book our Services, you must provide accurate and complete information, including your name, contact information, and payment details. You may book our Services through our online booking system or by contacting us directly. If you need to cancel or reschedule a booked cleaning appointment, you must notify us at least 24 hours in advance. Failure to provide sufficient notice may result in a cancellation fee.

Payments

Payments for our Services must be made via the payment methods we accept, as indicated on our Website. All fees and charges are non-refundable unless otherwise stated in these Terms.

Other Terms

1. User Conduct

You agree not to use our Website or Services for any unlawful purpose or in any way that could damage, disable, or impair the Website or our Services. You also agree not to interfere with any other party's use of the Website or our Services.

2. Intellectual Property

All content on our Website, including but not limited to text, images, logos, and design, is the property of Your Cleaning Guru LLC or its content suppliers and is protected by copyright and other intellectual property laws. Any unauthorized use of our content is strictly prohibited.

3. Indemnification

You agree to indemnify and hold harmless Your Cleaning Guru LLC and its employees, contractors, agents, and representatives from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your use of our Website or Services, your breach of these Terms, or your violation of any applicable laws or regulations.

4. Limitation of Liability

To the maximum extent permitted by law, Your Cleaning Guru LLC shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of our Website or Services.

5. Governing Law

These Terms shall be governed and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Website or Services after any revisions become effective, you agree to be bound by the revised Terms.

Contact Us

If you have any questions about these Terms, please contact us at Jack@YourCleaningGuru.com.

By using our Website and Services, you acknowledge that you have read and understand these Terms of Service and agree to be bound by them.

Your Cleaning Guru LLC, DBA Cleaning Gurus ("us", "we", or "our") operates the https://yourcleaningguru.com website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://yourcleaningguru.com.

Definitions

Service

Service refers to the https://yourcleaningguru.com website operated by Your Cleaning Guru LLC, DBA Cleaning Gurus.

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who determines the purposes for which and the manner in which any personal information is processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes data on behalf of the Data Controller.

We may use various Service Providers to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual using our Service and is the subject of Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you. You may opt out of receiving these communications by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may collect information on how the Service is accessed and used ("Usage Data"). This may include:

• IP address
• Browser type and version
• Pages visited
• Time and date of visit
• Time spent on pages
• Unique device identifiers
• Other diagnostic data

Location Data

We may use and store information about your location if you give us permission ("Location Data"). This data is used to provide features, improve, and customize our Service.

You can enable or disable location services at any time through your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track activity on our Service.

Cookies are files with small amounts of data which may include an anonymous unique identifier. Other tracking technologies such as beacons, tags, and scripts may also be used.

You can instruct your browser to refuse cookies or alert you when cookies are being sent. However, some portions of the Service may not function properly without cookies.

Examples of Cookies we use:

• Session Cookies – to operate our Service
• Preference Cookies – to remember your settings
• Security Cookies – for security purposes

Use of Data

Your Cleaning Guru LLC, DBA Cleaning Gurus uses collected data to:

• Provide and maintain the Service
• Notify you about changes
• Allow participation in interactive features
• Provide customer support
• Improve the Service
• Monitor usage
• Detect and prevent technical issues
• Provide news, special offers, and related services (unless you opt out)

Retention of Data

We retain Personal Data only as long as necessary for the purposes set out in this Privacy Policy, including compliance with legal obligations, dispute resolution, and enforcement of agreements.

Usage Data is generally retained for shorter periods, except when required for security, functionality improvements, or legal obligations.

Transfer of Data

Your information may be transferred to computers located outside your jurisdiction, including the United States, where data protection laws may differ.

By submitting your information, you consent to this transfer.

We take reasonable steps to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Data

Business Transactions

If Your Cleaning Guru LLC, DBA Cleaning Gurus is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before it becomes subject to a different Privacy Policy.

Legal Requirements

We may disclose Personal Data if necessary to:

• Comply with legal obligations
• Protect and defend our rights
• Prevent wrongdoing
• Protect user safety
• Protect against legal liability

Security of Data

We use commercially acceptable means to protect your Personal Data. However, no method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

Do Not Track (CalOPPA)

We do not support Do Not Track ("DNT"). You can enable or disable DNT in your browser settings.

Service Providers

We may employ third-party companies to facilitate our Service. These providers have access to Personal Data only to perform tasks on our behalf and are obligated not to disclose or use it for other purposes.

Analytics

Google Analytics

Google Analytics tracks website traffic. You can opt out by installing the Google Analytics opt-out browser add-on.

Google Privacy Policy: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

We use remarketing services to advertise after you visit our Service.

Google Ads (AdWords)

Opt-out: http://www.google.com/settings/ads
Privacy Policy: https://policies.google.com/privacy?hl=en

Twitter

Opt-out: https://support.twitter.com/articles/20170405
Privacy Policy: https://twitter.com/privacy

Facebook

Ad Preferences: https://www.facebook.com/help/568137493302217
Privacy Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid services using third-party processors. We do not store payment card details.

Processors we use:

• Stripe – https://stripe.com/us/privacy
• Venmo – https://venmo.com/legal/us-privacy-policy/
• PayPal / Braintree – https://www.paypal.com/webapps/mpp/ua/privacy-full

All processors adhere to PCI-DSS standards.

Links to Other Sites

Our Service may contain links to third-party sites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

Children's Privacy

Our Service does not address anyone under 18. We do not knowingly collect Personal Data from children. If you believe a child has provided us information, please contact us so we can remove it.

SMS Communication & Mobile Information

If you provide your mobile phone number through our website booking form, you consent to receive SMS text messages from Your Cleaning Guru LLC, DBA Cleaning Gurus related to:

• Appointment confirmations
• Service updates
• Promotional offers

By submitting your phone number through our website booking form and affirmatively consenting to receive text messages, you provide express written consent to receive SMS communications from Your Cleaning Guru LLC, DBA Cleaning Gurus.

Message frequency varies. Message and data rates may apply. You may reply STOP to opt out at any time or HELP for assistance. Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of changes by posting the updated policy and updating the effective date.

Changes are effective when posted.

Contact Us

If you have questions about this Privacy Policy, contact us:

• By email: jack@yourcleaningguru.com
• By phone: (984) 232-6559
• By mail: 4801 Glenwood Avenue, Raleigh, NC 27612, Suite 200